If a user receives an error when attempting to view/check out a file within eFileCabinet, perform the following steps to resolve -
If only one or some files in a cabinet are getting an error -
1. Log into eFileCabinet as "Administrator" user.
2. Select the files that trigger the error, and below the selection pane is the Profile pane. It should have a “Physical file:” field listed with a Hexadecimal name with a .efc extension (example 8D5A616970C60AD.efc). Make sure to take this number down.
3. The last four characters of the name indicate where in the data storage location the file is. In the example listed above, the file is located in "<eFileCabinet Data Storage>\6\0\A\D".
If you don't know the data storage location for the Cabinet where the file is stored, you can right-click on the Cabinet in eFileCabinet and select the Edit Cabinet option. Under the General tab, it will list a path of where it stores the files.
4. if the file is not found in the file path indicated, it will most likely need to be recovered from a backup that occurred before you started to notice this issue.
5. Once you have recovered the file(s) from your backup, rename the original file (just in case) and copy the recovered file to the same location.
(Note: If eFileCabinet was open while you did this, close it and reopen it to log back in).
6. Once logged in, test the file by attempting to view. You may have to repeat the same steps until you find an uncorrupted version of the file.
7. If the above does not work, it may be a permissions issue. In order to resolve, follow the directions for "Setting up eFileCabinet Server Service to be an Admin User" listed below.
If all files in a cabinet receive the error -
1. Right click on the cabinet receiving the error and select "Edit Cabinet", take down that Cabinet data storage location.
2. Open a Windows Explorer window and try to go to the location listed for the Cabinet. If you are unable to locate those files in the file path listed or run into any errors, it may be the data storage location as moved, or it may be a permissions issue.
(Note: You can usually find the data storage location by using the Windows Search to search the whole Server machine for "*.efc" (no quotation marks). As the data storage locations for eFileCabinet will be the only directories to contain .efc files, you should be able to find where they are stored and point the cabinet at the correct location.)
3. If the data storage is where eFileCabinet is already pointing the cabinet towards, it may be a permissions issue. In order to resolve, follow the directions for "Setting up eFileCabinet Server Service to be an Admin User" listed below.
"Setting up eFileCabinet Server Service to be an Admin User" -
1. Go to Start>Run and type in "services.msc" (no quotation marks) into the text box and hit OK. Alternatively, you can type "services.msc" (no quotation marks" into the search bar at the bottom of Start.
2. In the Services panel, find eFileCabinet 5 Server Service on the list, right-click, and select "Properties".
3. Under Properties, go to the Log On tab. Select "This account", and input a username over the network which has unhindered rights and input the Windows password for that username. Make sure to select a user account where the password does not change. (If the password for the user changes, eFileCabinet will not be able to start until the new password is input through this process.)
4. Select OK, then right click and restart the service (keep in mind that this will boot off any users currently logged into eFileCabinet).
5. This process can then be repeated for each of the eFileCabinet services listed (eFileCabinet 5 Indexing Service and eFileCabinet 5 OCR Service).