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Password reset emails not being sent

Michael Hall Sep 15, 2019 01:22PM MDT

Need to get a customer into the portal but needs to reset password. Reset password email is not getting sent and using text isn't working.

Is there a problem with Secure Drawer sending emails for resets and login authorizations?

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Curtis Sep 16, 2019 09:48AM MDT Support eFileCabinet Help Agent

Michael,

Thank you for contacting technical support with your question/issue I’m happy to help you with your password reset. Please ensure that you are accessing RUBEX / SecureDrawer for the first time via a web browser on a laptop/notebook or desktop PC/Mac. You cannot log in for the first time via a mobile device or tablet.

To reset your password please complete the following:
First, please ensure that you are going to the correct webpage to log into SecureDrawer : https://app.securedrawer.com/ – for RUBEX please to go https://account.efilecabinet.net

From the login screen you can select the ‘Forgot Password’ button to request a password reset email. You will then receive an email that includes a link to the password reset page.

Best regards
Curtis

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3a9624639ada827d708c63aa83e48e17@efilecabinetsupport.desk-mail.com
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