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email pdf with encryption not working

jason May 06, 2019 06:41AM MDT

How can I troubleshoot this issue further?
The following errors occurred:\n\n - Failed to encrypt the file: 'INCOME TAX RETURN.pdf'\n\n*Check that the file(s) are not open or in the viewer and try again.

The file is not open in another window and I found a forum to troublehsoot but all options are not applicable: http://support.efilecabinet.com/customer/en/portal/articles/1471969-efc-desktop-%E2%80%93-emailing-a-document-with-encryption-fails

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3a9624639ada827d708c63aa83e48e17@efilecabinetsupport.desk-mail.com
http://assets1.desk.com/
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