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Not Receiving Notifications on Drawer

EFILECABINET SUPPORT Apr 28, 2015 08:18AM MDT

One of my clients uploaded a document to the drawer I created for them, but I didn't receive any notification that they uploaded it. Why is that, and how do I remedy the situation?

1 Community Answers

Best Answer
eFileCabinet Support Apr 28, 2015 08:19AM MDT

SecureDrawer notifications are set by default for the client as selected when initially setting up a drawer for your client. This means that if you upload a document into their SecureDrawer, they will receive a notification. Notifications are not enabled by default for Admin users.

To set an Admin Account to receive notifications you can either click on the drawer, then click edit permissions under the admin tab and set it on a single drawer, or you can go to the Admin Tab > Admin Users > Edit (next to the admin's username) > Edit Permissions. Then you can edit the drawer permissions en masse for that user.


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