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Why does install Silverlight keep coming up when going to SecureDrawer Log-in through a Mac?

EFILECABINET SUPPORT Apr 28, 2015 08:14AM MDT

I'm trying to access SecureDrawer on my Mac, and I keep getting a message to install Silverlight, even though it's already installed. What do I do?

1 Community Answers

Best Answer
eFileCabinet Support Apr 28, 2015 08:15AM MDT

eFileCabinet and SecureDrawer only support Silverlight on Mozilla Firefox and Safari on ANY Apple OS. If you are having issues with recurring installation prompts after installing Silverlight on a Mac, please try the following to resolve the issue:

1 - Confirm that the plugin is enabled. For Mozilla, the add-ons can be accessed through the settings button in the upper right corner (it looks like three little horizontal bars stacked on top of each other).
2 - If the add-on is enabled and the issue persists, please try a different browser.
3 - If both the previous steps failed, please uninstall Silverlight and then reinstall Silverlight.
4 - As a final step, please attempt clearing your cache and cookies, then refresh the page


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