EFC Desktop – When Emailing a File, Nothing Happens

Last Updated: Oct 14, 2016 11:57AM MDT

When you right click on a file name, select email and then click OK, and no new email message opens, perform the following troubleshooting steps:

1.  Check to see if your computer has more than one mail profile. 

  • To do so, Click on Start » Control Panel. 
  • Click on the Mail icon. 

  • Click the button that says Show profiles. 

  • Select the Radio Button that says "Always use this profile" and ensure that the correct profile is listed in the drop down menu.  
  • Select the Profile you want to use by default.
  • Click Ok.

Note: If you are still unable to get a new email message to open, then check the size of the file you are attempting to email. Most email programs have a limit or restriction on the size of attachments. As a general guideline, any file larger than 10MB is too large to send as an email attachment.

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